We hope you are pleased with your purchase, but if there’s something you’re not happy about, you have 21 days to return the product to us unused and in its original packaging for either a replacement or a refund.

When returning items to us, please send them to the following address enclosing a note indicating your refund/exchange request along with your name and address so that we are able to post the replacement item to you:

FAO The Online Shop Team,
The Fire Fighters Charity,
Marine Court,
Fitzalan Road,
Littlehampton, BN17 5NF

Please note – we are unable to offer refunds or exchanges on any items that have been personalised unless they are faulty. Please contact us should you need to discuss this.